Category Archives: customer service

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Just one more thing…

One thing I forgot to mention in yesterday’s post on Harvard’s library site… They have a really sleek user feedback system. When you click on the “Tell Us” button at the top of the page, you get the following javascript … Continue reading

Posted in customer service, helpdesk, higher education, information technology, interfaces, IT, javascript, library technology, library websites, web design, web development, websites | Comments Off on Just one more thing…

Rumors of our death have been greatly exaggerated -or- Librarian shushes self

Just back from my lovely three day weekend, and I have to see this in my feeds? Really people? Here I am, sitting at my desk, just trying to do my job, and the internet is already on my back. … Continue reading

Posted in books, career, customer service, libraries, library and librarian perceptions, library technology, online presence, professionalism, rant, rebranding | 3 Comments